Q: When will the 2008 Smucker's Stars on Ice tour visit my area?
A: A complete Tour Schedule listing all of the figure skating shows can be found on the Smucker's Stars on Ice website under "Tickets."
Q: I ordered tickets through the Ticket Order Form that I received at one of the 2007 Stars on Ice shows. When will I receive my tickets?
A: All tickets ordered using the Ticket Order Form at one of last year's Stars on Ice show's will be mailed directly to you within one month of the performance date, if not sooner.
Q: I ordered tickets through the Advance Ticket Order Form but my check/credit card has not yet been processed. How do I know if my advance order has been received?
A: Since orders are sent directly to each box office, you will need to contact the box office in your city and ask them to look up your order to see if it was received.
Q: I have changed my address since I ordered tickets through the Advance Ticket Order Form. How can I make sure that my tickets for figure skating shows will be sent to my new address?
A: Since orders are sent directly to each box office, you will need to contact the box office in your city, ask them to look up your order, and give them your new address.
Also, remember to update your Profile on the Stars on Ice Mailing List page on the website so that we can keep you updated on our mailing list.
Q: Is there a Stars on Ice Fan Club that I can join?
A: Yes! The Stars on Ice Fan Club was launched in 2006 and is open to new members now. Fan Club members receive special VIP seating for the 2009 Tour, access to a members-only website with exclusive Stars on Ice videos, interviews and tour diaries, 10% off all online store merchandise, and more! Click here to join today!
Q: Are there Stars on Ice videos available for purchase?
A: The latest video titled "Smucker's Stars on Ice - Celebrating 20 Years!" was released in 2006. It is a two-volume set and is available now in our online store.
Other videos available are: "The Best of Stars on Ice - Volume III: Yesterday and Today," "The Best of Stars on Ice - Volume II: Scott Hamilton's Farewell Tour" and "The Best of Stars on Ice - Volume I," which features solo performances by the cast from various past Stars on Ice shows.
You may purchase all videos online at the starsonice.com store or by calling toll-free at 866-281-3998.
Q: How can I purchase programs from past Stars on Ice shows?
A: Send a check or money order (sorry no credit cards) to the following address: Stars on Ice Programs, 1360 E. 9th St., Suite 100, Cleveland, OH 44114. Programs from past tours are $15.00. Tour years 91-92, 92-93 and 94-95 are sold out. Please include a note with your check indicating which tour year you are ordering.
Q: Is there a Stars on Ice music CD available?
A: A Stars on Ice music CD is not available at this time.
Q: How can I get a backstage pass?
A: Due to strict security policies, backstage passes are not available for any Stars on Ice figure skating shows.
Q: What is the policy for bringing cameras to the show?
A: No flash photography or videotaping is allowed during the performance. Non-flash cameras with lenses less than 70mm are permitted.
Q: How can I get a photo of a skater?
A: Cast and skater photos are available for sale through the Stars on Ice website at the Stars on Ice Store. Photos are also available for sale at all Stars on Ice shows.
Q: Where can I write to a skater?
A: Letters may be sent to the skater, c/o IMG, 1360 E. 9th St., Suite 100, Cleveland, OH 44114.
Q: What is the name of a specific song used in the Stars on Ice shows?
A: Music used in the Stars on Ice shows will be listed on the "Music" page on the Stars on Ice website. A music sheet is also inserted into each Stars on Ice program.
Q: How can I join the Stars on Ice mailing list?
A: To join the Stars on Ice mailing list, Click Here. You may also call the Stars on Ice phone line at 216/436-3708, or by mailing your name, address, and show city to: Stars on Ice Mailing List, c/o IMG, 1360 E. 9th St., Suite 100, Cleveland, OH 44114.
Q: I have a suggestion/comment/complaint about Stars on Ice figure skating shows. What do I do?
A: All correspondence MUST be in writing and sent to Stars on Ice, c/o IMG, 1360 East 9th St., Suite 100, Cleveland, OH 44114. Please include ticket stubs or ticket receipts regarding all seating concerns. Or you can email us at starsonice@imgworld.com.